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Orders, Delivery & Returns 📦

Everything you need to know about your order, delivery and returns.

How long does delivery take?

Delivery takes 1-4 business days once your order is dispatched with standard delivery. There may be some delays at busy periods e.g. Bank Holiday weekends and periods of high demand. Please note that delays with couriers (e.g. strike action, adverse

How much does shipping cost?

Standard shipping to the UK costs £3.50 or is free for orders of £30 or more (as well as subscribe & save purchases). Express shipping costs £6 for next working day delivery (Terms and Conditions apply). Shipping to the Channel Islands (Guernsey, Isl

Do you offer express delivery?

Yes! You can have your order shipped with DPD for next working day delivery, the cost of this is £6. Please note: Next Day Delivery is not available from 24-26th April. Please note:

Do you offer nominated day / weekend delivery?

We do not offer nominated day or weekend delivery at this time. Our DPD express service delivers the next working day. Orders shipped via our standard service with Royal Mail may be delivered during the weekend, depending on operations in your local

How will I know when my express delivery is arriving?

Express orders are shipped via DPD and are fully tracked. You will receive a 1 hour time slot on the day of delivery. If you are not going to be home, you can use your tracking information to request alternative delivery options such as leave with a

How can I track my order?

You will receive a shipping confirmation email with your tracking number as soon as your order has been dispatched - to let you know it’s on its way. You can log into your account here to view and track your order. Once your order is with the courier

Help! My tracking isn't working

Your tracking information will provide all updates as your parcel moves through the system, so please keep an eye on this. It can take a few days for the tracking to update while your parcel makes its way to the main sorting hub, so please don't be c

My order is missing, what can I do?

Firstly, please check the shipping confirmation email to ensure your order has been shipped to the correct address. Then, use the tracking details provided to see if there is any information from the courier about your delivery. Check with any immedi

How can I return my order?

We are happy to accept returns for unopened items within 30 days from purchase. You can return your order directly within our returns portal here. This is a fully tracked service and you can return via your local Post Office or choose to have your or

I've made a return, when will I received my refund?

We process returns weekly, as soon as your return is processed you'll receive an email to let you know. Refunds will be issued to the original payment method used. Please allow 5 business days for your refund to reach you. If you have any concerns re

Which payment methods do you offer?

You can pay with debit or credit card, or can choose our Express Checkout option to pay with ShopPay or PayPal. If choosing an Express payment method, please be sure that the details attached to this e.g. email address, shipping address - are up to d

Can I change my order from standard shipping to next day delivery?

All available delivery options are shown at the checkout before you place your order. Once an order has been processed we are sadly unable to change / upgrade your chosen delivery option. Due to the size and speed of operations in our warehouse, we c

What is the last date for Christmas delivery?

The final order date for pre-Christmas delivery via Royal Mail will be Tuesday 19th December 🎁Orders placed before 12pm on 19th December will be shipped with Royal Mail for delivery before Christmas. For orders placed after 12pm on 19th December, we

Can I send my parcel to an InPost Locker / Pickup Shop?

Sorry, no. These services require specific barcodes for the drivers to deliver your parcels safely & securely. If you were to provide a business address such as an InPost / Pickup Shop your parcel would not be delivered, and sadly would not be covere