Everything you need to know about your order, delivery and returns.
Delivery takes 1-3 business days once your order is dispatched with standard delivery. There may be some delays at busy periods e.g. Bank Holiday weekends and periods of high demand. Please note that delays with couriers (e.g. strike action, adverse
Standard shipping to the UK costs £3.50 or is free for orders of £30 or more (as well as subscribe & save purchases). Express shipping costs £6 for next working day delivery (Terms and Conditions apply). Shipping to the Channel Islands (Guernsey, Isl
Yes, we offer an express service via DPD for the cost of £6. Delivery timescales vary depending on the area, please see further details below. Please note:
We do not offer nominated day or weekend delivery at this time. Our DPD express service delivers the next working day. Orders shipped via our standard service with Royal Mail may be delivered during the weekend, depending on operations in your local
Express orders are shipped via DPD and are fully tracked. You will receive a 1 hour time slot on the day of delivery. You can use your tracking link to request alternative delivery options if you are not going to be home. DPD recommend downloading th
You will receive a shipping confirmation email with your tracking link as soon as your order is on its way. Once your order is with the courier our team cannot provide any further details, so please keep an eye on your tracking for updates. You can u
There can be a delay from the order being shipped, to the tracking link being updated by the courier. This generally is nothing of concern and means your parcel is making its way to the main sorting hub. Your tracking link may also take a little long
We have a great deal of trust in our couriers, but we understand that sometimes things may not go to plan. Firstly, please check the shipping confirmation email to ensure the order has been sent to the correct delivery address. Then, use the tracking
We are happy to accept returns for unopened items within 30 days from purchase. You can return your order directly within our returns portal here. This is a fully tracked service and you can return via your local Post Office or choose to have your or
We process returns weekly, as soon as your return is processed you'll receive an email to let you know. Refunds will be issued to the original payment method used. Please allow 5 business days for your refund to reach you. If you have any concerns re
You can pay with debit/credit card, or you can choose an "express" checkout method such as Shop Pay, Paypal, Apple Pay and so on. When using express checkout your details are auto-filled from the device you're using, so please ensure your details are
All available delivery options are shown at the checkout before you place your order. Due to the size and speed of operations in our warehouse, we can't make any changes to an order once it has been placed. Therefore we sadly can't change or upgrade
We will post our 2025 Christmas delivery dates as soon as we receive confirmation from the couriers. Thanks for your patience!
Sorry, no. Your chosen delivery address must be an address linked to you personally - such as home, work or family. InPost/Pickup services require a specific postage label, which we do not use. Without this label, the receiving Shop/Locker can't acce