Help! My tracking isn't workingUpdated 20 minutes ago

There can be a delay from the order being shipped, to the tracking link being updated by the courier. This generally is nothing of concern and means your parcel is making its way to the main sorting hub.

Your tracking link may also take a little longer to update during Bank Holidays or peak delivery periods, such as Black Friday and Christmas.

If 48 hours have passed with no updates, please contact our team. They will be able to reach out to the courier for their assistance.

Please note: If your order contains 1-2 hot drink pouches only, it will be sent in packaging that can be posted through a standard letterbox. This service is not tracked, however delivery is expected to take up to 3 business days and the smaller shipping packaging means you do not need to be home for your delivery! Our products in hot drinks pouches are Shroom Coffee, Magic Matcha, Ceremonial Matcha and Coco Dream. If your order contains more than 2 hot drink pouches, or any of our other products, it will be sent in a larger box via our usual tracked service.