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My order is missing, what can I do?Updated a year ago


Firstly, please check the shipping confirmation email to ensure your order has been shipped to the correct address

Then, use the tracking details provided to see if there is any information from the courier about your delivery

Check with any immediate neighbours and in any previously requested safe places

If your parcel is missing, or if you are concerned about your tracking information, please inform our team within 7 days from the dispatch date - as we cannot investigate with the couriers after this time.

You can contact us at [email protected]

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