My order is missing, what can I do?Updated 14 days ago

We have a great deal of trust in our couriers, but we understand that sometimes things may not go to plan.

Firstly, please check the shipping confirmation email to ensure the order has been sent to the correct delivery address.

Then, use the tracking link (found in the same email) to see if the courier has provided any updates about the delivery e.g. "Delivery attempted - no answer", "Delivered to a neighbour".

If the tracking shows "delivered", check the proof of delivery photo to see if you recognise the place of delivery.

Check with any immediate neighbours and in any previously requested safe places

If your parcel is still missing after the above steps, please inform our team within 7 days from the delivery date, as we cannot investigate with the couriers after this time.

If your parcel is not yet delivered and you have concerns about your tracking, please inform our team within 7 days from the dispatch date.

You can contact us at [email protected]