My order is missing, what can I do?Updated 2 years ago
Firstly, please check the shipping confirmation email to ensure your order has been shipped to the correct address
Then, use the tracking details provided to see if there is any information from the courier about your delivery
Check with any immediate neighbours and in any previously requested safe places
If your parcel is missing, or if you are concerned about your tracking information, please inform our team within 7 days from the dispatch date - as we cannot investigate with the couriers after this time.
You can contact us at [email protected]